Frequently Asked Questions

We service most of MA, NH and RI, summarized below by state

MA: West to greater Worcester

RI: All

NH: North to Concord

If you fall outside this area, please contact us. We are often able to accommodate if there is flexibility on the service date.

We really wanted to make a cool graphic, to sum it up, check it out 😊

We do, but typically sell out in early spring. Make your reservation soon!

You book HardTop removal/SoftTop installation at your convenience. Keep in mind, the schedule does fill up fast, so the earlier you book, the more options you’ll have.

Note: you need to book no less than 48 hours before your desired reservation

Yes – we sure do!

We recommend you block off ~60 minutes. In reality, it should only take our team ~40 minutes to swap tops.

Nope! We just need the car unlocked. We can process payment and communicate digitally on the day of your service.

Our pricing depends on the type of service you’re looking for. Please check out our Pricing page for more details.

As part of our process, we take photos of your HardTop before removal. This just creates a layer of protection/transparency for both parties if damage claims do arise.

In the unlikely event your HardTop or vehicle is damaged in the removal, storage or return process, HardTop Hotel will address the damaged area with official Mopar touch up paint.

We have several storage partners sprinkled across our service area. So, depending on where you live, it will be stored in the nearest facility. All Tops are stored indoors in secure facilities.

No problem! We have a limited number of SoftTops for rent and also sell new SoftTops.

We have a system that works very well in the rain to ensure everything stays nice and dry. We can work in rain for all appointments except first time Bestop installs.

Yes – we have insurance that covers fire, theft and vandalism.

Yup! Please reach out to us for pricing. Please note that we do not store doors.

We service most of MA, NH and RI, summarized below by state

MA: West to greater Worcester

RI: All

NH: North to Concord

If you fall outside this area, please contact us. We are often able to accommodate if there is flexibility on the service date.

We really wanted to make a cool graphic, to sum it up, check it out 😊

Yes – we sure do!

We recommend you block off ~60 minutes. In reality, it should only take our team ~40 minutes to swap tops.

Nope! We just need the car unlocked. We can process payment and communicate digitally on the day of your service.

Our pricing depends on the type of service you’re looking for. Please check out our Pricing page for more details.

As part of our process, we take photos of your HardTop before removal. This just creates a layer of protection/transparency for both parties if damage claims do arise.

In the unlikely event your HardTop or vehicle is damaged in the removal, storage or return process, HardTop Hotel will address the damaged area with official Mopar touch up paint.

Great question. We reach out via email in early August to schedule a return date.

Note: you will need to contact us with any changes no less than 48 hours before your desired reservation

We have a system that works very well in the rain to ensure everything stays nice and dry. We can work in rain for all appointments except first time Bestop installs.

Yes – we have insurance that covers fire, theft and vandalism.

We officially begin returning HardTops the last week of August, but can make accomodations if you need it back sooner.

We finish up our return season the week after Thanksgiving.

Keep in mind, if you prefer your SoftTop, we can store your HardTop indefinitely.

If you haven’t met the three month storage minimum, the remaining difference will be charged.

If you’re having us store your SoftTop, the monthly charge will just be adjusted to the SoftTop rate.

If for whatever reason we cannot return your HardTop during your preferred week, billing will stop to reflect your selection.

Included in your booking link is a notes section. This is where you should enter all important information that could be useful to our team (address changes, scheduling restrictions, etc.)

No – you do not need to be on-site.

Our process will be very similar to the Spring, so we just need the vehicle unlocked.

The return process should only take around 25-30 minutes.

If you kept your Freedom Panels, please make sure to have those ready for us to access.

Other than that, no need to prepare anything at all!

Yup – we can store your SoftTop for the winter! We do this all the time and will allow us to come ready to go for next year!